HOW TO BUY

Shopping at Condevera.com is very easy. Just follow these steps:

  1. Choose the section (Packaging, Cases Trays Jewelry Rolls, Displays, Pads and Accesories, Jewelry
    Cabinets, or Customized Packaging) the subcategory and then the product type.
  2. View the products you are interested in and click on the photograph to zoom in and see every detail,
    composition, reference code, price range and personalization options.
  3. Once chosen the item introduce quantity and select color.
  4. If you want to add a logo personalisation please proceed as follows:
    1. Select the printing box, once selected, final price will be increased depending on printing
    cost.
    2. Select printing color.
    3. In case of using a new logo, or in case it is your first time working with us, please choose
    New Cliché. This will have a cost of 48€ for small logo (up to 7cm) and 87€ for big logo (up
    to 12cm), to pay just once.
    4. In case you already worked with us and you want same logo please choose Old Cliché.
  5. Once select quantity, color and printing ADD IT TO YOUR BASKET. You can then choose to continue shopping or to process order.
  6. If you would like to process your order you can do so by introducing all your tax data.
  7. Choose a delivery method.
  8. Select a payment method.
  9. Confirm the order.
  10. You will receive an email confirming your order.

 

GENERAL INFORMATION

  • In which countries is it possible to shop online?
    You can currently shop in all the World.
  • How many languages is it possible to browse in?
    English, Spanish and French.
  • What is your price adjustment policy?
    Price adjustments will not be done for items with a reduced price.
  • Will I receive the same product that I see in the photo?
    Yes, except in the case of products which are hand crafted in which there may be slight differences in the final
    product.
  • Is it possible to receive periodic information via email about latest new products and offers?
    Yes. By simply clicking on Newsletter you will receive information on latest products and events.
  • Can I cancel my Newsletter subscription?
    You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
  • How can I be sure that I’ve made my purchase correctly?
    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact
    our customer service.
  • Can I remove items from my order?
    Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
  • Can I cancel my order?
    Yes. You can cancel your order during the first 24h.
  • What should I do if I receive a faulty item?
    Condevera only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact
    our customer service.
  • What should I do if I receive an incorrect item?
    If you were to accidentally receive an item that you did not order, please contact our customer service.

 

PAYMENT

  • What payment method can I use to make my purchase?
    We offer the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal,
  • Why might my credit card be refused?
    Your credit card may be refused for any of the following reasons:
    – The card may have expired. Check that your card is still valid.
    – You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized
    purchase limit.
    – You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  • Can I include my company’s details on my invoice?
    Yes. Simply click on the business option in personal details and fill in the tax information we require.
  • Is it safe to use my credit card on the website?
    Yes, the data is transmitted via SSL encryption. For payments with credit and debit cards, you are required to enter
    the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic
    commerce transactions.

 

DELIVERY

  • How long will my order take to arrive?
    Delivery times depend on the type of product, personalization and type of delivery selected. Store and standard
    products deliveries take 2 to 3 weeks and special or personalised products between 4 and 6 weeks. For sendings
    outside Spain timeframes are extended due to transport time.
  • How much do I pay for delivery service?
    Store delivery – FREE.
    Standard delivery – 3.95 EUR. (FREE for orders over 30 EUR)
    Express delivery – 5.95 EUR.
  • Can I track my order?
    Yes, if you ask for it we will send you a confirmation email of sending (when the order goes out of our facilities) with
    tracking number and a link to transport company website.

 

EXCHANGES AND RETURNS

  • How long do I have to make an exchange or return?
    All returns or exchanges must be made within 14 days of the e-mail confirming shipment.
    Condevera reserves the right to reject returns sent or communicated beyond the return period limit, or items which are
    not in the same condition in which they were received.
  • How can I make an exchange or return?
    Please contact our customer service.
  • Can I keep the original item after having requested an exchange?
    No. If 14 days have passed since requesting the exchange and we have not received the original items, you will be charged
    the amount using the original payment method.
  • Can I exchange or return any item?
    Standar products yes, as long as they are in perfect condition and with their delivery note. Special or personalised items
    cannot be exanged.
  • When will I receive the refund for my return?
    You will receive the refund in the same payment method used for the purchase within approximately 10-14 days,
    depending on your bank.